Every member of society is committed to preserving and respecting human dignity. This is of particular importance in situations of illness. According to the Constitution, respect for the high dignity of human beings is one of the fundamental principles of the Islamic Republic system, and the government is obliged to provide healthcare services for all citizens. Accordingly, the provision of healthcare services must be fair and based on respect for patients' rights and human dignity.
This charter has been developed with regard to high human values, based on Islamic and Iranian culture, and on the principle of equal inherent dignity of all recipients of healthcare services, with the aim of preserving, promoting, and strengthening the human relationship between healthcare providers and recipients.
Patient Rights
-
The patient has the right to receive appropriate healthcare services.
-
It should be provided in a manner that respects human dignity and honors cultural and religious values and beliefs.
-
It should be based on honesty, fairness, courtesy, and kindness.
-
It should be free from any discrimination, including ethnic, cultural, religious, type of illness, and gender-based discrimination.
-
It should be based on up-to-date scientific knowledge.
-
It should prioritize the best interests of the patient.
-
The allocation of healthcare resources should be based on justice and patients' treatment priorities.
-
It should be based on coordination among all components of care, including prevention, diagnosis, treatment, and rehabilitation.
-
It should include the provision of essential welfare facilities and avoid imposing unnecessary pain, suffering, and limitations.
-
Special attention should be given to the rights of vulnerable groups in society, including children, pregnant women, the elderly, psychiatric patients, prisoners, individuals with mental and physical disabilities, and people without guardians.
-
It should be delivered in the shortest possible time with respect for the patient's time.
-
It should take into account variables such as the language, age, and gender of service recipients.
-
In urgent and emergency care, services must be provided regardless of cost. In non-urgent (elective) cases, services should be provided according to defined regulations.
-
In emergency care situations where proper services cannot be provided, after delivering essential care and necessary explanations, arrangements must be made to transfer the patient to a better-equipped facility.
-
In end-of-life stages, when the condition is irreversible and death is imminent, care should be provided with the aim of ensuring the patient's comfort.
-
Information must be provided to the patient in an appropriate and sufficient manner.
-
The information content must include the Patient Rights Charter, regulations and estimated costs, names and responsibilities of medical team members, diagnostic and treatment methods, possible complications, and all other information affecting the patient’s decision-making process.
-
Information must be provided at an appropriate time and in a manner consistent with the patient’s condition, including anxiety and pain, and individual characteristics such as language, education, and level of understanding.
-
The patient may access all information recorded in their medical file, obtain a copy of it, and request correction of any errors contained within it.
-
The patient’s right to freely choose and make decisions in receiving healthcare services must be respected.
-
The scope of choice and decision-making includes selecting the treating physician, seeking a second medical opinion, participating or not participating in any research, and accepting or refusing proposed treatments.
-
Patient decisions must be free and informed, based on sufficient and comprehensive information.
-
Healthcare services must be provided with respect for patient privacy and confidentiality.
-
Respect for confidentiality of all patient-related information is mandatory unless legally exempted.
-
Patient privacy must be respected at all stages of care.
-
Only the patient, the medical team, and individuals authorized by the patient may access the information.
-
The patient has the right to be accompanied by a trusted person during diagnostic procedures such as examinations.
-
Access to an effective complaint-handling system is a patient’s right.
-
Every patient has the right to file a complaint with competent authorities in case of alleged violation of their rights.
-
Patients have the right to be informed about the status and outcome of their complaint.
-
Compensation for damages resulting from errors by healthcare providers must, after review and confirmation, be addressed in accordance with regulations and in the shortest possible time.
In implementing the provisions of this charter, if the patient is, for any reason, incapable of making decisions, all patient rights shall be exercised by the legally authorized surrogate decision-maker. If a patient who lacks full decision-making capacity is still able to make reasonable decisions in certain parts of the treatment process, their decisions must be respected.
فارسی
